Privacy policy

Last updated: June 2026

Fluxe & Co (operated by Digital Edamon Ltd) operates this store and website, including all related content, features, tools, products and services, to provide you with a curated shopping experience (the "Services"). Our store is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us.

By accessing or using the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described below. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to your personal information.

Information We Collect

Depending on how you interact with us, we may collect or process the following personal information:

  • Contact details — name, billing address, shipping address, email address, and phone number.
  • Payment information — payment card and financial account details, transaction details, and payment confirmations (processed securely by our payment providers).
  • Account information — username, password, preferences, and settings (if you create an account).
  • Transaction information — items you view, add to your cart or wishlist, and your orders, returns, exchanges, and past transactions.
  • Communications — the information you include when you contact us, for example a customer support inquiry.
  • Device & usage information — IP address, browser and device information, unique identifiers, and information about how you interact with and navigate the Services (including via cookies and similar technologies).

Where We Collect It From

  • Directly from you — when you create an account, place an order, use the Services, or communicate with us.
  • Automatically — from your device and through cookies and similar technologies when you use our website.
  • From service providers and partners — who collect or process information on our behalf.

How We Use Your Information

We use the information we collect to:

  • Process orders, payments, returns, exchanges, and other transactions;
  • Deliver products and arrange shipping;
  • Create and manage your account and remember your preferences;
  • Provide customer support and respond to your inquiries;
  • Improve and personalize our website and Services;
  • Detect, prevent, and investigate fraud and secure our Services;
  • Send marketing and promotional communications where permitted, and show you relevant advertising;
  • Comply with applicable law and respond to valid legal requests.

How We Share Your Information

We may share your personal information with trusted third parties who perform services on our behalf or as otherwise described in this Policy, including:

  • Shopify (our store and hosting platform);
  • Payment processors;
  • Shipping and fulfillment carriers;
  • Analytics providers;
  • Advertising and marketing platforms.

We may also disclose information to our affiliates, in connection with a business transaction (such as a merger), to comply with legal obligations, or to enforce our terms and protect our rights and the rights of our users. We do not sell your personal information for money.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit may be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy.

Data Security and Retention

We implement reasonable security measures designed to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. We recommend you do not use unsecure channels to send us sensitive information. We retain your personal information for as long as needed to provide the Services, maintain your account, comply with our legal obligations, resolve disputes, and enforce our agreements.

Marketing Communications

We may send you promotional emails. You can unsubscribe at any time by clicking the unsubscribe link included in our emails. If you opt out, we may still send you non-promotional messages, such as those about your account or orders.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information: the right to access or know what we hold about you, the right to correct inaccurate information, the right to request deletion, the right to data portability, and the right to opt out of the "sale" or "sharing" of your information for targeted advertising. These rights are not absolute and may apply only in certain circumstances. To exercise any of these rights, contact us using the details below. We will not discriminate against you for exercising your rights, and we may need to verify your identity before responding.

If you visit our website with the Global Privacy Control (GPC) signal enabled, we will treat it as a request to opt out for that browser/device where required. You can learn more at globalprivacycontrol.org.

Children's Privacy

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you believe a child has provided us with personal information, please contact us so we can delete it.

Third-Party Links

Our Services may contain links to websites operated by third parties. We are not responsible for the privacy or security practices of those sites, and we encourage you to review their policies before providing them with your information.

International Transfers

We may transfer, store, and process your personal information outside the country in which you live. Where we transfer personal information out of the United Kingdom or the European Economic Area, we rely on recognized transfer mechanisms such as the UK International Data Transfer Agreement or the European Commission's Standard Contractual Clauses, unless the destination country is recognized as providing an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or regulatory reasons. We will post the revised Policy on this page and update the "Last updated" date above.

Contact

If you have any questions about this Privacy Policy or would like to exercise your rights, please contact us:

Fluxe & Co
Digital Edamon Ltd
10 Coldbath Square
London, EC1R 5HL
United Kingdom
Company No. 10704666
Email: hello@fluxe-and-co.com