How do I know if my order was placed successfully?

Once your payment has been accepted, you'll receive an order confirmation by email.

If you're unsure whether your order went through, please contact us at hello@fluxe-and-co.com and we'll be happy to check for you.

I accidentally added an extra item or pack. What should I do?

Don't worry — this happens quite often, and in most cases it's an easy fix.

Simply email us as soon as possible at hello@fluxe-and-co.com.

If your order hasn't entered the shipping process yet, we'll happily update or remove the unwanted item for you. There's no need to panic — we'll do our best to make it right.

My card is being declined. What can I do?

Sometimes banks block online or international transactions for security reasons, even when there are sufficient funds available.

We recommend:

• Trying the payment again
• Trying another card
• Contacting your bank and asking them to authorize the transaction
• Using another available payment method at checkout

Is this a subscription?

No. FLUXE AND CO does not automatically enroll you in a subscription when you purchase our underwear.

Your payment is for the order you place at checkout only.

How long does delivery take?

Most orders arrive within approximately 7–12 business days depending on the destination and local carrier.

You will receive tracking information once your order has shipped.

Where can I track my order?

You can track your order using the tracking link included in your shipping confirmation email.

If you need help locating your tracking information, contact us at hello@fluxe-and-co.com.

My tracking says delivered, but I haven't received my package. What should I do?

Please check:

• Around your front or back door
• Your mailbox or parcel area
• With other members of your household
• With neighbors
• With your building reception or mailroom, if applicable

If you still cannot locate your package, contact us and confirm your full shipping address so we can investigate.

My package appears to be lost. What happens now?

Please contact us and confirm your complete shipping address.

Once we've reviewed the tracking information, our team will determine the appropriate next step, which may include sending a replacement package.

I entered the wrong address or apartment number.

Contact us immediately. If your order has not yet shipped, we may still be able to update the address.

Please provide your address in the following format:

• Full Name
• Street Number + Street Name
• Apartment / Unit Number
• City
• State
• ZIP Code
• Country

Where can I find the size guide?

You can view our complete size guide here:

https://fluxe-and-co.com/pages/size-chart

If you're between two sizes, we generally recommend choosing one size larger for the most comfortable fit.

And don't worry — you're protected by our Perfect Fit Guarantee. If the size isn't quite right, simply contact us and we'll help you with a one-time size exchange at no additional product cost.

What happens if I ordered the wrong size?

You're covered by our Perfect Fit Guarantee.

If your underwear doesn't fit correctly, simply let us know which size you received and which size you'd like instead.

Before contacting us, we recommend checking our size guide:

https://fluxe-and-co.com/pages/size-chart

Do I need to return my current underwear for a size exchange?

No. Because underwear is a personal hygiene product, we do not ask customers to return worn or tried-on underwear as part of a qualifying size exchange.

Should I order my usual clothing size?

Not necessarily. Sizing can vary between brands.

We strongly recommend using your body measurements and comparing them with our size chart rather than relying only on your usual clothing size.

If you're between two sizes, we generally recommend choosing one size larger for comfort.

View our Size Guide

Do you offer sizes larger than 4XL?

Certain newer FLUXE AND CO products or replacement models may be available in extended sizes that have not yet been added to every product page or size chart.

Please contact our team and we'll check current availability for you.

How much liquid can the underwear absorb?

Absorption depends on the specific product, fit, amount of leakage and how the underwear is being used.

Our leak-protection underwear is designed to help manage bladder leaks, but individual needs can vary significantly.

What if I experience heavier leaks?

For heavier bladder leaks, we recommend combining the underwear with our reusable Leak Protection Liners for additional protection.

The liner adds another absorbent layer while allowing you to continue using reusable protection.

My underwear leaked. What should I do?

Please contact us. We'll ask you a few simple questions about the fit, how the product was used and the level of leakage you're experiencing.

Depending on the situation, you may qualify for our Perfect Fit Guarantee or Customer Satisfaction Guarantee.

Why does fit matter for leak protection?

A proper fit helps keep the absorbent area positioned correctly against the body.

Underwear that is too loose, too tight or positioned incorrectly may not provide the intended level of protection.

Can I purchase the liners separately?

Yes. Our reusable Leak Protection Liners can be purchased separately and used together with compatible underwear.

What are the liners for?

The liners provide an additional absorbent layer for customers who need more protection, particularly for moderate or heavier bladder leaks.

Which side of the liner faces my body?

The absorbent side should be positioned toward your body, with the protective side facing the underwear.

If you're unsure how to position yours, contact us and we'll help.

How does the liner stay in place?

The liner is designed to sit securely inside close-fitting underwear.

Its shape, surface and the natural support of the underwear help keep it positioned during normal movement.

Are the liners disposable?

No. They are reusable and designed to be washed and worn again.

Can I return underwear after trying it on?

For hygiene and safety reasons, underwear and other intimate products cannot be returned once they have been delivered and tried on or worn.

However, this does not mean you're left without support.

Depending on the issue, you may be covered by our Perfect Fit Guarantee or Customer Satisfaction Guarantee.

What is the Perfect Fit Guarantee?

If your underwear doesn't fit correctly, we can help you obtain a replacement in a more suitable size.

You do not need to send the original underwear back as part of a qualifying size exchange.

What is the Customer Satisfaction Guarantee?

If you're experiencing a performance issue, contact our support team.

We'll review your situation and may offer an alternative solution designed to improve protection, including additional reusable leak-protection liners where appropriate.

Can I get a refund?

Refund eligibility depends on the circumstances of the order and the issue involved.

Because underwear is a hygiene product, standard returns are restricted once the product has been delivered or used.

Please contact our team so we can review your individual situation.

How long does a refund take to appear?

Once a refund has been processed by us, it normally appears on your original payment method within 1–3 business days, although your bank may occasionally take longer.

Can women use the men's underwear?

Our men's and women's products are designed differently.

The men's underwear includes a different front construction and fit, so we recommend choosing the product designed for you whenever possible.

Are the men's and women's products equally absorbent?

The construction and protection level can differ between products.

Please check the individual product page or contact us if you need help choosing.

How do I wash my FLUXE AND CO underwear?

FLUXE AND CO underwear is washable and reusable.

For complete washing and care instructions, please read our guide:

https://fluxe-and-co.com/blogs/news/how-to-wash-my-fluxe-and-co-underwear

Can I put my underwear in the dryer?

Please follow the specific washing and drying instructions in our care guide to help protect the absorbent and waterproof layers.

View Washing & Care Instructions

Can the underwear be reused?

Yes. FLUXE AND CO underwear is designed to be washed and reused.

Can the liners be reused?

Yes. Our reusable liners are designed for repeated washing and use.

Should I wash the underwear before first use?

We recommend following the care instructions supplied with your product and our complete washing guide before use and between wears.

Read the Washing & Care Guide

How can I contact customer support?

Email us at:

hello@fluxe-and-co.com

Our support team can assist with:

• Orders
• Shipping
• Sizing
• Size exchanges
• Product questions
• Payment issues
• Tracking
• Leak protection

Can customer support find my order without an order number?

Usually, yes.

Please provide as much information as possible, including:

• Full name used for the order
• Email address used at checkout
• Shipping address
• Order number, if available

This helps us locate your order faster.

What if you can't find my order?

If we cannot locate an order using your name or email address, we'll ask for additional information such as your shipping address or order confirmation email.

For your security, please never send your full card number or banking details by email.