Política de reembolso
Our Return Policy, Explained with Care
We know that return policies aren't the most exciting thing to read, but we believe it's important to be completely transparent about how they work.
Because our products are intimate garments, we must follow strict hygiene standards to protect every customer. This means some items simply cannot be returned once they have been delivered.
If something isn't right with your order, please don't hesitate to reach out. Our team will always take the time to listen and do everything reasonably possible to help find the best solution for you.
Last updated: August 2026
At Fluxe & Co, we genuinely want every customer to have a positive experience. Please read this Return Policy carefully before placing your order.
Our Policy at a Glance
| Return window | 30 days from delivery — for free size exchanges (Perfect Fit Guarantee) and for damaged, defective, or incorrect items |
| Return shipping cost | $0.00 — always free. We never ask you to ship anything back, so you never pay return postage |
| Refund processing time | Approved requests are processed within 1–2 business days; refunds appear on your original payment method within 5–10 business days |
| Restocking fee | No restocking fee — we never charge restocking fees of any kind |
Why We Cannot Accept Returns
For hygiene, health, and customer safety reasons, all underwear, leak-proof underwear, incontinence underwear, swimwear, liners, and other intimate apparel sold by Fluxe & Co are considered final sale items.
Because these products come into direct contact with intimate areas of the body, they cannot be resold once delivered, even if they appear unused.
For this reason, we are unable to accept change-of-mind returns, except where required by law or where an exception described below applies.
Return Window
Our return window is 30 days from the date of delivery.
Within this 30-day window, you can request:
- A free size exchange under our Perfect Fit Guarantee;
- A replacement or refund for items that arrive damaged, defective, with a manufacturing fault, or that we shipped incorrectly.
Requests made more than 30 days after delivery may not qualify, though our team will always listen and try to find a fair solution.
Perfect Fit Guarantee
Although we cannot accept returns, we understand that sizing mistakes happen.
That's why we proudly offer our Perfect Fit Guarantee.
If your underwear doesn't fit properly, simply contact our customer care team within 30 days of delivery. We'll send you a replacement in a different size free of charge — one free size exchange per order.
No return shipment is required: for hygiene reasons, you can simply keep the original items.
Damaged or Incorrect Items
If your order arrives:
- Damaged during shipping;
- Defective;
- With a manufacturing fault;
- Or we accidentally shipped the wrong product;
Please contact us within 30 days of delivery.
We may request photographs so our team can quickly investigate and provide the appropriate replacement or solution.
Return Shipping Costs
Return shipping is always free — $0.00 — because we never require you to ship items back to us. For hygiene reasons, returned intimate apparel cannot be resold, so in every situation you simply keep the original items:
- Damaged, defective, or incorrect item: no return shipment needed — we send a replacement or issue a refund at no cost to you;
- Wrong size (Perfect Fit Guarantee): no return shipment needed — we send the correct size free of charge;
- Change of mind: returns are not accepted (final sale), so no return postage ever applies.
You will never pay return postage when shopping with Fluxe & Co.
Refund Processing Time
Because no return shipment is required, your refund does not have to wait for a package to reach us.
Once your request is approved by our customer care team, we process the refund or replacement within 1–2 business days.
Approved refunds are issued to your original payment method and typically appear on your statement within 5–10 business days, depending on your bank or card issuer.
Restocking Fees
No restocking fee. We never charge restocking fees, handling fees, or any other deduction of any kind on refunds or exchanges.
Order Cancellations
Orders may only be cancelled before fulfillment begins.
Once an order has entered processing or has been shipped, cancellation is no longer possible.
Chargebacks
We kindly ask customers to contact us before opening a payment dispute or chargeback.
Our customer care team can often resolve issues much faster than the banking process.
If a chargeback is initiated, we reserve the right to provide order records, shipment tracking, delivery confirmation, communications, and policy acknowledgements as evidence during the dispute process.
Contact Us
If you have any questions regarding this Return Policy, we'd genuinely be happy to help.
Fluxe & Co
Digital Edamon Ltd
10 Coldbath Square
London, EC1R 5HL
United Kingdom
Email:
hello@fluxe-and-co.com
Phone:
+1 (510) 930-2043
Questions? We're Always Happy to Help
We understand that every situation is different. If you're unsure whether your order qualifies for assistance, simply reach out to us.
Rita or a member of our friendly customer care team will personally review your case and do everything reasonably possible to help. Your satisfaction truly matters to us.
With care, the Fluxe & Co Customer Care Team ♡
